Refund Policy

Last updated: 9/21/2026

1. Training programmes

Within 7 days, with less than one tenth done: a full refund if you ask within 7 days of purchase and have completed fewer than one tenth of the programme's scheduled sessions — including if you have not started. For example, a programme with 48 scheduled sessions qualifies if you have completed 4 or fewer.
Anything else: we look at each request on its merits. We may give a full or partial refund, or decline. A partial refund lowers the price you paid and does not remove your access.

2. The nutrition add-on

No plan created yet: a full refund if you ask within 7 days of buying the add-on and no plan has been created.
The health screening stops your plan: if the result of the health screening means we cannot create an automated plan for you, and no plan has been created, we refund the add-on in full.
After a plan has been created: the plan is made for you and delivered to you, so we look at each request on its merits.
When a programme is refunded: if that programme has a nutrition add-on, we decide explicitly, taking your wishes into account, whether the add-on is refunded too or stays with you, and the refund decision tells you which. If no plan has been created and you are within 7 days of buying the add-on, the add-on is also refunded if you ask.

3. Future Self previews bought separately

If you bought a pack of Future Self previews on its own, you get a full refund if you ask within 7 days and have not used any of them.

4. If something is wrong with what you bought

If a programme or plan is defective, incomplete or not as described, or we cannot provide it, you are entitled to have it put right, provided again, or refunded in full or in part, even after the periods above have passed. This right comes from Kuwait's Consumer Protection Law 39/2014, and nothing in this policy limits it.

5. How to ask

Open Orders in your dashboard, choose the order and request a refund, with a sentence or two about what happened. If you cannot use the dashboard, contact us at support@ssfworkout.com or +96500000000 with your order number. A member of our team reviews every request, and we aim to reply within two working days.

6. How the money comes back

Refunds go back to your original payment method (KNET, card or Apple Pay) through MyFatoorah. We charge you nothing for a refund.
A refund shows as pending until MyFatoorah confirms it, and only then is it complete. Your access does not change while it is pending.
Once the refund is confirmed, your access to the refunded programme or add-on ends. The workouts you logged stay in your history.
How long the money takes to reach you depends on your bank, and is usually 5 to 14 working days after confirmation.

7. Accounts closed for a breach

If we close an account because it broke the Terms, for example by sharing access, no refund is due, except where the law gives you a right to one.